Delivery Information

Ready Within 1 Hour Service

When the product is ready for collection in store, we will contact you by email. Please do not make the journey to our store until you have received confirmation from us that the product is ready. It is vital to have your order confirmation in hand when you come to collect the product. And delivery may not be performed if payment is not received, or your credit application encounters any delay, or we have identified a pricing or description error for the product or due to circumstances beyond our control. Valuedeal.mu also reserve the right to contact you as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated. Specific pick-up details will be confirmed at the time you order. No services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of the order.

Delivery Charges 

 The most economic means is through the Mauritius Post at a minimum charge of Rs 50. This fee will be charged if the product value is less or equal to Rs 2,000. The delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. Over our busy periods our standard delivery services may be affected, specific delivery details will be communicated at the time your order is accepted.

Opting the Mauritius Post as means of delivery is at your own risk. Valuedeal.mu only takes the responsibility of preparing the items with the right packing and posting the item under registered condition to you. Once the Mauritius Post receipt is shared with the buyer, Valuedeal.mu holds no further liabilities.

Next Day Delivery

The next day delivery service applies to most orders placed before 3p.m during the day. Next Day Delivery is not available on Sales item. We endeavour to deliver your item within 3 days of order unless it is a pre-order item. Specific delivery details will normally be confirmed within 2 hours you place an order. We have 3 sale conditions being (1) Pre-order items (2) Items in stock for selling at normal price (3) Clearance items. The delivery condition changes prior to the type of sale and no cancellation of order will be accepted in case of misinterpretation of the delivery conditions at the time of purchase.

 

Delivery to Alternate Address

This service allows orders placed to be delivered to an alternate address. We allow our customers to select an alternate delivery address prior to their availability but delivery of the items will be effected to the account holder only. Should the delivery be conducted to a third party, it is important to fill the special instruction field(by providing the name and ID details of the third party) or send us an email on [email protected] and provide us with your written instruction for the product to be delivered accordingly. Should we find the address to be doubtful or be unable to meet a request, we will notify you by email/phone.



Free Delivery Offer

Deliveries for products costing more than Rs 2,000 is free of charge for one person delivery items. We offer free delivery to our preferred delivery points, being Port-Louis, Ebene & Curepipe(Centre ONLY) and we will also post your item through the Mauritius Post for free. Items whereby the price is below Rs 2,000 is not eligible for delivery unless to our preferred location.